The European Space Agency (ESA) in Noordwijk receives more than 70,000 visitors per year.
Reception desk is business card
Because of the great diversity and number of visitors, ESTEC attaches great importance to the reception desk. "The reception desk is the organisation's business card. It is the first moment of contact with the ESA. In the past, there was sometimes a conflict between service and security. Granting access was more important than validation. With the introduction of ID-Visitor, this has changed. The level of security has gone up by leaps and bounds but not at the expense of service. In addition, ID-Visitor has significantly increased the awareness of the reception desk staff." This according to the site manager.
ID-Visitor more than just scanning
Mr. van Hove: "ID-Visitor is used for four different purposes:
- As a security tool: all documents are checked automatically.
- As a registration tool: every visitor is scanned and so we know who is on the premises.
- In incident investigation: should an incident occur, it is easy to access the ID file of the person concerned.
- Secure storage of data: all privacy-sensitive information of our visitors is secured in a simple but very efficient way.
With these four points, we comply with our internal rules and regulations. This ensures that we meet the strict requirements for carrying out high-tech projects, such as the Galileo project."
ID-Visitor is the standard
ESA uses a total of four ID-Visitor solutions, which monitor every visitor. It does not matter whether it is a business visitor or a visitor to Space Expo, everyone has to identify themselves and will be checked. "The ease of use has led us to implement ID-Visitor at multiple locations. As a result, the security level is the same for everyone. All visitors are treated in the same way in terms of security. In this way, the procedures at the different locations are the same; standardised you could say. What I also like about ID-Visitor is that it is customisable. This enables you to align everything with the internal procedures. The software only reacts to the points that are important to us. I would recommend ID-Visitor to any organisation, especially if they are subject to a high security standard." This according to the site manager.